The Microsoft 365 platform is vast and changes rapidly, but business needs are common and slower. The Maturity Model for Microsoft 365 concentrates on defining a set of business competencies, that resonate with Microsoft 365 yet underpin real business activities. The goal of Maturity Model for Microsoft 365 is to help practitioners in the community think through how they can improve their capabilities or decide which capabilities matter most to them. These decisions should be based not just on the technology capabilities themselves, but driven by specific outcome objectives derived from the organizational strategy, possibly at a reasonably granular level as well as at the over-arching organization level.
The documents create a set of tools that allow organizations to figure out where they are in any function or department and what ‘better’ entails. Not only should the Maturity Model for Microsoft 365 not be about features, but it also shouldn’t be just about Information Technology; so it uses common language that all sorts of business roles can understand so that everyone can use the model.
In developing the Maturity Model for Microsoft 365 we aimed to create a toolkit which follows a set of principles:
- Non-partisan, i.e. informed by but not driven by today’s features in any specific platform
- Led by business needs rather than technology features
- Identifies key business *and- technical competencies
- Enables organizations to evaluate the current state in a systematic and consistent way
- Applicable to various roles in the organization