Intranet & Employee Experience

Your SharePoint intranet is a central hub for your digital workplace, playing a vital role to facilitate communication, support business processes and knowledge management. Regardless of their location or device, employees rely on the intranet to stay informed, enhance productivity, and foster engagement.

An exemplary intranet goes beyond merely providing access to up-to-date benefits information and corporate news. It becomes a platform for expressing your organization’s strategy, culture, and goals. With features like Viva Connections, the intranet seamlessly integrates with Microsoft Teams, allowing colleagues to access personalized content effortlessly where they are already working.

Sympraxis collaborates with you to understand the inner workings of your organization and communication dynamics. Our primary focus lies in achieving tangible business outcomes by leveraging the readily available functionalities of SharePoint. Our process typically begins with a discovery phase, during which we conduct Art of the Possible workshops, conduct user research, and develop a project roadmap. If you have already completed this phase, we can build upon your existing efforts. The goal of discovery is to identify major content areas with a content inventory, establish a site topology that aligns with your organization’s needs, identify branding components and themes, and recruit key stakeholders who will support the intranet’s development. While creating your enterprise information architecture (IA) is an iterative process, during the discovery we identify the high-level IA which will allow for purpose-built, search-driven user experiences. At the end of the discovery process, we have the roadmap we’ve all agreed upon to drive the implementation.

Within this roadmap, we incorporate communication planning and change management considerations. We believe in creating a flexible, iterative living governance plan and incorporating training throughout the project process. Additionally, we assess the need for any customization, integrations, or extensions to ensure optimal results are achieved.

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